Your initial credit limit will be allocated upon successful account application and will be subject to your credit status. We will set your credit limit from time to time and give you notice of it in writing. You can reduce your credit limit or refuse an increase (in whole or in part) at any time by contacting us. You can use the credit by using your account to place orders through us or with us to buy goods and services up to your credit limit.

Your standard interest rate will be set at a variable APR upon successful application.

If you buy goods and services using your account and pay for them in full before the due date, we will not charge you interest on those items. If you do not pay in full before the due date, we will charge interest from the date we add the cost of the items to your account. The due date for payment will be shown on the first statement of account which is sent to you following your purchase of the items.

We will calculate interest using the opening balance of your statement. If you buy and return an item and both transactions appear on the same statement, we will not charge interest on that purchase.

We compound the interest (which means we charge interest on interest) and add it to the balance due to us on your statement due date.

We may change the interest rate which applies to your account by giving you at least 30 days written notice - see section 17.

Introductory interest rate

When you open an account with us you may get an introductory interest rate. This rate will apply to all purchases made from the date your account is opened until the end of the introductory period. We call this your "Introductory Balance". We will confirm the introductory rate and the period the introductory rate will apply for to you by email.

During the introductory period, you must pay at least the minimum payment due to us otherwise you will lose the right to receive the introductory interest rate and will be charged our standard interest rate instead.

If you have not paid all of your Introductory Balance in full by the end of the introductory period, our standard interest rate will then be applied to your account balance.

Promotional interest rates

From time to time we may make promotional interest rates available. If we do, we will tell you of the applicable promotional rate and the period during which it will apply (the “Promotional Period”). Any purchases and transactions you make during this Promotional Period (the “Promotional Balance”) will be charged at the promotional rate of interest. The promotional interest rate will only apply to purchases and transactions made during the Promotional Period, and any existing balance will continue to be charged interest at the standard interest rate shown above.

We will tell you about any special terms and conditions which will apply to the promotional rate.

We will apply the standard rates of interest to any Promotional Balance before the end of the promotional period if you do not make at least your minimum payment by the payment due date shown on your statement at any time during this period.

At the end of the promotional period, the standard rate of interest will apply to your account balance.

A variable APR and credit limit will be allocated upon successful application and will be subject to your credit status. An example of the total amount payable can be found below, based on the representative APR:

Example:

Total amount payable £607.92.

44.9%APR (Annual Percentage Rate) variable.

We base this example and APR on a credit limit of £500 and the following assumptions:

You order £500 of goods and services from us immediately at the start of the agreement.

You repay the whole amount (including interest) in 12 equal monthly instalments.

Interest is charged at the standard interest rate shown above and does not change.

The agreement remains valid for the whole 12-month period.

Both of us meet all our obligations under the agreement.

The APR and total amount payable are given to allow you to compare the cost of this agreement with those of other lenders before you sign this agreement.

When you open an account, you will be asked to agree to receive statements electronically which are accessible securely through your online account. We will let you know by email when your latest statement is ready to view. If you prefer to receive paper statements, you can update your preference online or by calling us.

We will send you a statement every 28 days showing the minimum payment due and the payment due date. You must pay us at least the minimum payment by the due date set out on that statement (unless no payment is due). Because we send you a statement every 28 days, you’ll get 13 statements a year and there’ll be one month a year where you need to make two payments. We will let you know when this is going to happen, so you have plenty of time to plan.

Your minimum payment will be 4% of your outstanding balance or £5 (whichever is higher), plus any outstanding arrears. The minimum payment will then remain at the same amount each statement until you

• clear your balance;

• buy or return something else; or

• we make a manual adjustment to your account.

Your minimum payment will be shown on your statement. You can also find it online in ‘My Account’.

If you only make the minimum payment, it will cost you more and take you longer to pay off your balance, which could result in your account falling into long term borrowing.

If you make a return in line with our returns policy, your statement will be updated to remove the cost of the item returned and you will be provided with a refund for that item, if you have already paid us for it. If you have a credit balance due to a refund or overpayment, this will be returned to you.

Paydown Plans

If you have entered into a Paydown Plan (see section 9 below) and do not use your account for new purchases during the period of the Paydown Plan, your minimum payment will be the fixed repayment amount shown under the Paydown Plan plus any arrears should you miss any payments due under it.

If you continue to use your account during the Paydown Plan, your minimum payment will also include a percentage of up to 12% of the balance outstanding on your account at your statement date (excluding any amount in your Paydown Plan), or £5, whichever is greater.

We will continue to review your account on a regular basis. For the period you are assessed as being at risk of persistent debt, the minimum payment of up to 12% as described above will continue to apply.

Once our review confirms that your account is no longer at immediate risk of returning to persistent debt, we will let you know and your minimum payment will revert to the standard calculation. At that point, your minimum payment will be 4% of your balance or £5, whichever is higher. Remember, paying more than the minimum can help reduce the interest you pay and allow you to clear your balance sooner.

See section 9 for further details about long term borrowing & Paydown Plans.

Missing or making late or incomplete payments could have serious consequences for you and make getting credit more difficult and expensive. If you miss a payment, make a payment late or pay less than the amount due we will contact you to help you resolve this.

If you fail to pay at least the minimum payment by the due date on your statement:

1. you will pay more overall as interest will be added to your full balance;

2. you may be charged an administration charge of £12 (we may change the amount of this fee - see section 15);

3. we will stop any promotional or introductory rates and resume charging interest at the standard rate;

4. we will report this to credit reference agencies which could make getting credit more difficult in the future;

5. we may suspend or restrict your right to use the credit;

6. we may end this agreement and require that you pay the whole amount you owe to us including interest and costs.

7. we may sell your debt to another company;

8. we may instruct a third-party to recover payment from you (the costs of which we may choose to pass through to you);

9. we may take legal action against you to recover the sums due to us under this agreement and you may be responsible for any legal costs we suffer as a result of having to take such action and/or;

10. we may take legal action, which could result in court proceedings, to recover what you owe us, and any outstanding balance could be secured against any property you own, which may, in exceptional circumstances, result in repossession.

You have the right to withdraw from this agreement without giving a reason. Your right to do this starts on the day after the day the agreement is made (or the date we confirm your credit limit, if later) and continues for 14 days (the ‘withdrawal period’). To withdraw, you must tell us that you intend to do so within the withdrawal period. You can do this by telephoning us on 0345 071 9018, by email at credit.withdraw@jdwilliams.co.uk or by posting notice of your withdrawal to: Financial Services, J D Williams & Company Ltd, 40 Lever Street, Manchester, M1 1BB. If you withdraw, you must repay any credit you have received from us without delay and no later than 30 days after giving us notice of withdrawal. If you have used credit during the withdrawal period, we will tell you, on request, without delay, of the amount of interest payable per day on that credit.

1. You can end this agreement at any time but you will need to pay any balance due to us before the account can be closed.

2. We may end this agreement at any time by giving you at least two months' written notice.

3. We may, acting reasonably, end this agreement immediately, subject to any legal notice we are required to give you, or restrict or suspend your right to use the credit under this agreement if:

i. we establish that any information we relied upon in allowing you to open a personal credit account with us was untrue;

ii. you seriously or repeatedly breach the terms of this agreement, including failing to make the minimum payment by the payment due date shown on your statement;

iii. you are in minor breach of the terms of this agreement and such breach is capable of remedy but you fail to remedy such breach within 14 days of our telling you to do so;

iv. in our reasonable opinion we believe there is a significant increase in the risk of you not being able to afford to repay us;

v. you are in persistent debt (see section 9 below) and you do not enter a Paydown Plan;

vi. you enter into a Paydown Plan but are unable to make the payments due under it;

vii. we are required to do so because of any legal or regulatory requirements;

viii. we reasonably believe it is necessary to prevent fraud or unauthorised access to your account; or

ix. you die or are made bankrupt, have a trustee in bankruptcy appointed or a petition is presented or an application is made for an interim order or a bankruptcy order or you enter into any voluntary arrangement with your creditors to repay your debts.

4. If this agreement ends:

i. The outstanding balance due from you to us under this agreement will become immediately due and payable including all interest and costs;

ii. We may instruct a third-party to contact you for payment or to take recovery action, including court action against you to recover the money (the costs of which we may choose to pass through to you);

iii. We may sell your debt to another company.

iv. We may take legal action, which could result in court proceedings, to recover what you owe us. Any outstanding balance could be secured against any property you own, which may, in exceptional circumstances, result in any outstanding balance being repaid out of any sale proceeds or your property being repossessed.

5. If we are going to restrict or suspend your ability to use the credit, we will try to give you reasonable notice before doing so. If, acting reasonably, we consider that it is not possible for us to give you advance notice of the restriction or suspension, we will tell you as soon as possible after we have implemented the suspension or restriction. We will not give you notice if the law prevents us from doing so.

If you have difficulty making payments, or are in persistent debt (see section 9 below) and are unable to enter a Paydown Plan you should contact us as soon as possible to discuss whether an alternative payment arrangement could be put in place to help you manage your repayments.

When the amount you have paid us in interest, fees and charges is greater than the amount you have paid for your purchases over a period of at least 18 months, you will be considered to be in persistent debt. We will write to tell you when this is the case. If you remain in persistent debt we may offer you a Paydown Plan, under which you will be required to make fixed repayment amounts that are calculated by us to enable you to clear the amount then owing on your account, plus all interest, fees and charges, over a fixed period of up to four years. If you continue to use your account, your minimum payment will be adjusted to ensure that it covers both the fixed amount due on your Paydown Plan and up to 12% of the balance outstanding on your account, excluding any amount in your Paydown Plan. The amount you will need to pay to us under the Paydown Plan will be set out in your statement.

We apply the payments we receive in the following order:

a. Payment of the fixed amount due on any Paydown Plan.

b. Payment of all administration charges included in any statement (except any already included in a Paydown Plan).

c. Payment of all interest and any other fees and charges included in any statement (except any already included in a Paydown Plan).

d. Payment of the cost of all goods and services included in any statement (except any already included a Paydown Plan).

A continuous payment authority (“CPA”) is a consent given by you to us to take any payments due under this agreement directly from your bank account using your debit card details without us having to ask you each time we do so. We will agree the date we can take the payments from your account with you when we set up the CPA. We will use the CPA until you cancel it. You can cancel the CPA by contacting us. You can find our most up to date contact details on the Help Centre. We will then agree an alternative payment method with you.

We will use the CPA to pay any amounts due to us under the terms of this agreement including any minimum payment due from you and any other amounts which we may agree with you if you are making part payments, reduced or alternative payments to pay off any arrears or under any Payment Plan. We will let you know if we cannot take any payment using the CPA.

If a payment cannot be taken due to a temporary technical or system issue affecting our systems or our payment service provider, we may make one further attempt to collect the payment once the issue has been resolved.

We will not make repeated attempts to collect a payment where you do not have sufficient funds in your account to make the payment. We will contact you about the missed payment.

We will never insist that you set up a CPA as a condition of our accepting lower or rescheduled repayments. We offer you a CPA as a payment choice. We will cancel the CPA as soon as possible following your request for such cancellation.

If you fail to make the minimum payment by the due date on your statement, we will tell you and attempt to resolve this. We may charge you an administration charge of £12. You will continue to be charged interest on your outstanding balance at the applicable rate set out in the section 2 above. You will also be charged simple interest on any administration charges. We may also take any of the steps set out in section 7(3) above.

A charge will be applied to your account if you use certain payment methods. We will only charge you what it costs us to process the payment using that payment method and it will be applied to the statement following your payment. You can find out more information about these charges in the Terms and Conditions on the footer of our website, or on the back of your statement under ‘Ways to Pay’.

If we have to take steps to recover the money due to us from you under this agreement, or enforcing our rights under this agreement, we may pass these charges on to you. This could include legal costs, that we or any third party have incurred in doing so. Where charges apply, we will communicate them to you before they are applied.

After giving you written notice, we may from time to time, upon your request, suspend, defer or reduce the minimum payment that would otherwise be due for the period we set. This revised amount, if any, will then be treated as the amount due under your agreement. If we do this, we will also let you know whether interest will continue to be charged under this agreement. You and we agree that this does not require us to enter into a modifying agreement with you.

As our agreement with you is open-ended, this means that it could last a long time, and we may want or need to make changes to the terms of it. Such changes may include (but are not limited to):

1. introducing new charges or changing existing charges;

2. changing the interest rate; or

3. changing the terms of your agreement, including how we calculate your minimum payment.

We can only make these changes for one or more of the following reasons:

1. Because of changes in the costs we incur in running our business or providing services to you. Examples of these costs might include administrative costs, employment costs, building costs and technology costs. It will also cover where the costs of a service or benefit provided by us or by a third-party to you change.

2. Because of changes in the costs we incur in obtaining the funds we use to provide the service. This might happen in response to external changes, such as movements in benchmark interest rates, such as the Bank of England base rate.

3. Because of changes in the risk make-up of customers or the overall mix of fees and charges applied as a result of such change in risk, or both.

4. To respond to changes in the law, regulations or codes of practice which apply to us or because of a decision by a court, ombudsman or regulator.

5. As a result of (i) changes in technology; (ii) changes to the way we want to provide services to you or operate your account; or (iii) to reflect changes to the consumer credit industry.

6. To introduce new facilities or options to your account.

As we can't anticipate everything that may happen over the time you hold your account with us, we may also need to make changes for other justifiable reasons that impact the way we run our business and your account. If we do, we will tell you the reason.

If we make a change, we will tell you about it in writing at least 30 days in advance unless it is to your advantage (in this case we may make the change immediately and tell you within 30 days of making it).

If you're not happy with a change and you decide you don't want to keep the account, you can close or switch the account to a retail account without charge. If you choose to close the account, the outstanding balance will become due and payable (see section 7 above).

If we do not hear from you before the change comes into effect, we will assume that you've accepted the change.

A minimum payment is required every 28 days until the balance due is cleared. You must pay us the minimum payment by the payment due date shown on each statement. Repayment of the remaining balance is flexible. You have a right to repay the amount you owe us in full or partially at any time. This means that you can make additional payments (as well as the minimum payment) at any time and as often as you like. If you wish to settle this agreement early in full, you should contact us for the exact amount due and the specific date you intend to settle and we will provide you with the settlement figure.

We may communicate with you by telephone (including SMS), postal or email to the details you have provided in this agreement or which you otherwise provide. If you change any of the details that you have provided you must let us have the updated details as soon as practicable.

Where we refer to written notice in this agreement, and generally, you agree, unless you contact us and tell us otherwise, that we may send documents (including the agreement, statements, notices and copy documents which are required by law), to you electronically by:

1. sending them as a free text email, or as a PDF attached to an email, to the last email address you gave us; or

2. if you have registered to access and manage your account online, sending them to the secure area of your online account as a PDF, we will notify you by email or SMS when a document has been sent to you to view online. We will treat a document given to you electronically as having been received by you on the day on which the document is either sent by e-mail or to your online account, unless we know you have not received it.

If any part of the agreement is found to be legally invalid or unenforceable, this will not affect the rest of it, which will remain in full force and effect.

No person shall have any right to enforce any provision of this Agreement under the Contracts (Rights of Third Parties) Act 1999.

We may transfer all or any of our rights and duties under this agreement at any time to any person that holds the necessary authorisation. This will not affect your rights under this agreement, including your legal rights. If this happens then any references to "we" or "us" in this agreement will be references to that transferee.

If, after you enter into this agreement, we identify that you already have an account with us, we may reallocate an order or the balance outstanding under this agreement, to the account you already have with us. If we do this, we may terminate this agreement by giving you the necessary notice we are required by law to give to you.

The credit agreement shall be governed by and interpreted in accordance with English law. Any dispute which arises in relation to the agreement will be dealt with by the Courts of England and Wales or the courts which are local to you. The contractual terms and conditions of any other information about this agreement must be given in English. All communications about this agreement must be in English.

If you have a complaint, you should contact us first and we will make every effort to resolve matters to your satisfaction. You can do this by contacting Customer Services. The most up to date contact number for Customer Services can be found online or on your statements. If we cannot resolve your complaint to your satisfaction, you may be able to refer the matter to the Financial Ombudsman Service. Their contact details are 0800 023 4567, complaint.info@financial-ombudsman.org.uk and The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Their website address is www.financial-ombudsman.org.uk.

We are supervised and regulated by the Financial Conduct Authority of 12 Endeavour Square, London, E20 1JN. (Authorisation No: 311618). J D Williams & Company Limited, registered office: Griffin House, 40 Lever Street, Manchester, M60 6ES. Registered in England No.178367.