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We’re aware our customers may be impacted by the current situation
and so we have extended our returns policy to 60 days.

Delivery

Find out more about our delivery options below.

Standard delivery - £3.50

£3.50 (3-5 days)

Happy to wait?

Great for when you are happy for your items to come within 3-5 days*

* Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier.

Click & Collect  InPost

Please be aware a small number of ParcelShop locations are unavailable for delivery due to the pandemic. If your chosen store becomes unavailable after you’ve ordered, your parcel will be returned and you’ll need to reorder to your home or another address.

Free for orders over £40 (3-5 days)

£3.50 for orders under £40 (3-5 days)

Have your parcel delivered to one of 5000 myHermes ParcelShops in the UK, they're open typically 7am to 10pm, 7 days a week, so you can visit when convenient to you. You'll be notified of your parcel's arrival by a text message and email. An easy & convenient service that's safe and secure at no extra cost! They also process returns.

Free delivery to ParcelShops may be available for orders over £40 but some items may not be suitable for delivery this way, such as large items. If this option is available to you we'll let you know during checkout.

Find your nearest parcel shop »

Find out more about Hermes parcel shops »

Supplementary delivery charges

Sometimes, our larger, more expensive items may incur an extra delivery charge. These items will be clearly marked with the supplementary delivery charge.

This supplementary charge is to help us cover the cost of us having to get more handy men to deliver your parcel to you. We try to keep the cost as low as possible.

Returns

If for any reason you would like to send back something you have bought from us, you can use the following returns methods.

Royal Mail  InPost

Return your parcel through your local Royal Mail post office in over 11,500 locations, find your nearest store here http://www.postoffice.co.uk/branch-finder

Open 7 days a week, early until late. You’ll need to bring your advice note

UK ParcelShop  InPost

Return your parcel through your local Hermes ParcelShop in over 5000 locations, find your nearest ParcelShop here https://www.hermesparcelreturn.co.uk/find-a-parcel-shop.html

Open 7 days a week, early until late. You’ll need to bring your advice note

You'll find a pre-paid myHermes ParcelShop address label on your advice note or create a new label here https://www.hermesparcelreturn.co.uk

Hermes Collection  InPost

Arrange a collection by following one of the steps below;

InPost Parcel Lockers  InPost

Return your parcel at you nearest InPost Parcel locker in over 1000 locations, find your nearest locker here https://inpost.co.uk/en/where-is-your-locker

You’ll need to print your returns label from the carrier website here:
https://returns.inpost.co.uk/nbrown

You can track the status of your parcel here:
https://inpost.co.uk/en/track-parcel

Need more help? Watch the HOW TO RETURN A PARCEL video here:
https://www.youtube.com/embed/viy9LsQSabg

Returns on Promotional Products

This includes 3 for 2, buy one get one free, and other multi buy offers. If you need to return any of the items bought through multi buys you must include all the items bought within that deal.

Terms & Conditions

We will replace or refund most goods provided they are returned to us within 60 days of receipt complete, unused, in their original packaging and with any security tags intact. This Returns Policy does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. If you return goods outside the scope of the Returns Policy and you have not exercised your legal right to cancel, we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost. Your statutory rights remain unaffected by this policy.

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