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Delivery

Find out more about our delivery
options below

Next day or nominated delivery for 12 months.

“FW UNLIMITED DELIVERY” gives you 12 months unlimited use of our Standard Delivery, Next Day Delivery, Sunday Delivery, Nominated Delivery and Click & Collect services for £9.95. You will still be charged for any Supplementary Delivery Charges which apply and the charges will be clearly detailed on the product pages and in your shopping basket prior to placing your order. “FW UNLIMITED DELIVERY” is only available: to UK customers with registered JD Williams accounts; and for delivery to UK addresses. “FW UNLIMITED DELIVERY” is only available for purchase online when logged-in to your Fashion World account. However, once you’ve subscribed, you can use it when shopping online or over the phone. Your purchase of a “FW UNLIMITED DELIVERY” subscription is subject to acceptance by us. By purchasing “FW UNLIMITED DELIVERY” you understand and accept that the benefits will be available from the date of purchase. You may cancel your “FW UNLIMITED DELIVERY” subscription at any time within 14 days from the date of purchase by contacting us on 0345 071 9018. If you have not placed any orders with us during this 14 day period, we will issue you a full refund of the £9.95 fee. However, if you have (or anyone authorised by you to use your account has) placed any orders during this 14 day period and incurred any delivery charges, the amount of your refund will be reduced or you may not receive any refund at all. All orders placed are subject to our standard terms and conditions of sale. Delivery will be subject to the terms and conditions for Standard Delivery, Next Day Delivery, Sunday Delivery, Nominated Day Delivery or Click & Collect, depending on which type of delivery you choose. For Click & Collect the £40 minimum order requirement will not apply to “FW UNLIMITED DELIVERY” subscribers. We reserve the right to amend these “FW UNLIMITED DELIVERY” terms and conditions at our discretion and we will inform you of any significant changes.

get it now
£3.50 (3-5 days)

Happy to wait?

Great for when you are happy for your items to come within 3-5 days*

* Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier.

£6.50 (Next day)

In a hurry?

Order by 11pm Monday-Friday, 10pm on Saturday or 11pm on Sunday to get it the next day*

*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.

£6.50 (nominated day)

Want to know when your parcel will arrive?

State your desired delivery day and get your items delivered to an address of your choice.*

*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.

Free for orders over £40 (3-5 days)
£3.50 for orders under £40 (3-5 days)

Have your parcel delivered to one of 5000 myHermes ParcelShops in the UK, they're open typically 7am to 10pm, 7 days a week, so you can visit when convenient to you. You'll be notified of your parcel's arrival by a text message and email. An easy & convenient service that's safe and secure at no extra cost! They also process returns.

Find your nearest parcel shop » Find out more about Hermes parcel shops »

Sometimes, our larger, more expensive items may incur an extra delivery charge. These items will be clearly marked with the supplementary delivery charge.

This supplementary charge is to help us cover the cost of us having to get more handy men to deliver your parcel to you. We try to keep the cost as low as possible.

Last order dates for Christmas*
Order by 21st Dec for standard delivery*
Next day delivery*
Order by 11pm on 23rd Dec for next day delivery
Free click & collect**
Order by 21st Dec for collection up until 24th Dec

*Order by 11 pm Mon-Sun. Order by 11 pm 23rd December 2019 (4 pm in Northern Ireland) for next day delivery. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier, geographical delivery restrictions may apply. Direct dispatch standard orders are given specific lead times/due dates at the time of ordering. For more information, please see the details online. **Free delivery to Parcel shops may be available for orders over £40 but some items may not be available for delivery this way, such as large items. If this option is available to you we’ll let you know during checkout. Please bring photographic ID (such as passport or driving licence) with you when you collect your order.

Returns

If for any reason you would like to send back something you
have bought from us, you can use the following returns methods

1. Arrange a collection via our website.

2. Telephone our enquiry line and select option 1 and follow the simple steps.

3. Call the courier directly if their number was left with your parcel.

myHermes ParcelShops are open early morning to late at night, 7 days a week.

Take your securely sealed parcel complete with returns address clearly displayed and drop off at your nearest myHermes ParcelShop.

You must obtain a receipt.

Tape the Royal Mail returns label securely on your parcel and then take to your nearest Post Office.

You must obtain a receipt.

Return your parcel through automated parcel lockers that are available 24/7. Simply print a label, attach it to your parcel and drop it off at your preferred locker at a time that suits you.

To find your nearest InPost Parcel Locker, print your returns label & track your parcel visit our page here.

For more information about how to return, please watch our handy video here.

This includes 3 for 2, buy one get one free etc.

If you need to return any of the items bought through special promotions, you must include all the items bought within that deal.

See our terms and conditions for more details.

However you return your item, please remember to obtain and keep a receipt.

You will need to quote the unique reference code on your receipt if you have a query about your return.

Please keep your receipt until you have received a credit for your return.

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